Privacy Policy

Last updated: 2nd November 2026

Secure Fix Roofing Ltd is a family run roofing company based in Farnham, Surrey. This policy explains what personal information we collect when you ask us for a quote or get in touch, why we collect it, how long we keep it and what your rights are under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Secure Fix Roofing Ltd is the data controller for the personal information described in this policy. You can contact us about anything in this policy using the details below.

What information we collect

We only collect the information we need to deal with your enquiry and carry out your roofing work. This may include:

  • your name
  • your phone number
  • your email address
  • your address or postcode, so we know where the job is
  • details of the job, such as the service you need, a description of the problem and any photos you choose to send us

Please do not send us more personal information than we need to quote for your job.

How we collect it

  • Our website forms. When you fill in a quote or contact form on this website, the details you enter are sent to us by email and stored securely by our website platform.
  • Facebook and Instagram lead forms. If you reply to one of our adverts on Facebook or Instagram and fill in the instant form, Meta Platforms passes the details you submit to us. Meta may pre-fill parts of the form from your Facebook or Instagram profile, and you can check or change them before you press submit.
  • Phone, email and messages. When you call, email or message us directly, including through our Facebook Page or Instagram account.
  • When we do the work. Notes about the job, the property and any agreed price or invoice.

Why we use your information

  • to reply to your enquiry and give you a quote
  • to arrange a visit or survey and keep you updated about your job
  • to carry out the work, invoice you and handle any guarantee or aftercare
  • to keep the records we must keep for tax and accounting

We will not send you marketing emails or texts unless you have asked us to, and you can ask us to stop at any time.

Our legal basis

  • Taking steps before a contract, and performing a contract. When you ask for a quote or book work with us, we use your details to respond to that request and carry out the job.
  • Legitimate interests. We have a legitimate interest in responding to enquiries, keeping sensible records of the work we do and dealing with any queries or complaints. We only rely on this where it does not override your own rights and interests.
  • Legal obligation. We must keep certain financial records, such as invoices, for HMRC.
  • Consent. Where we ask for your consent, for example to use a photo of your roof on our website or social media, you can withdraw it at any time.

How long we keep it

  • If you ask for a quote but do not go ahead, we keep your details for up to 12 months, in case you come back to us about the same job, and then delete them.
  • If we carry out work for you, we keep your details and job records for 6 years after the work is finished, to meet our tax obligations and to deal with any guarantee or warranty claims.

Who we share it with

We never sell your personal information, and we do not share it with other businesses for their own marketing. We only share it where we need to, with:

  • Meta Platforms(Facebook and Instagram), which runs the lead forms and messaging used on those platforms. Meta handles the information you give it under its own privacy policy, which you can read at facebook.com/privacy/policy.
  • the companies that provide our website, email and business software, who store data for us and may only use it on our instructions
  • Google, whose reCAPTCHA service helps protect our website forms from spam
  • our accountant, and HMRC or other authorities where the law requires it

Some of these providers may store data outside the UK. Where they do, they use legal safeguards approved under UK law to protect it.

Keeping your information safe

We keep your information on password protected devices and accounts, and only people who need it to deal with your enquiry or job can see it.

Cookies

This website uses a small number of cookies and similar technology that it needs to work properly and to keep the forms secure from spam. We do not use advertising or tracking cookies on this website.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct information that is wrong or incomplete
  • ask us to delete your information
  • ask us to restrict how we use your information
  • object to us using your information on the basis of legitimate interests
  • ask us to move your information to another organisation, where this applies
  • withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us using the details above. We will reply within one month and there is normally no charge. Some rights have limits, for example we may need to keep invoices for tax purposes even if you ask us to delete them, and if so we will explain why.

How to complain

If you are unhappy with how we have handled your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.